Help & Support

Support via Email

Support for the Hipstamatic iPhone App is available via email.
Please read the FAQs and Owner’s Manual before contacting us. Thanks!

Still having trouble? Drop us a line

Frequently Asked Questions

So how do the in-app purchases work?
Won’t this cost me a ton to buy everything?

Not at all! Not only does the Hipstamatic come with a great set of standard lenses and films, additional ones are bundled in "HipstaPaks" (2-5 lenses, flashes, and/or films that go well together). The current Portland, Williamsburg, and Shibuya HipstaPaks are only a buck each, and the Williamsburg comes with a lens, a film, and three flash gels!

I'm getting some sort of "Sandbox Error" when I try to buy HipstaPaks.
What’s the deal here?

This error occurs if you have a jailbroken iPhone, and unfortunately we can’t support you if this is the case. Our best recommendation is to either remove the jailbreak, or see if Google will be your friend and figure out a fix for yourself.

Update: Thanks to Hipstamatic user James, we have what appears to be a fix for this issue. James says:

I figured it out just thought I’d drop you a line and let you know how i did it....

I had to uninstall AppSync from Cydia and delete the Hipstamatic app from my phone, then restart the phone and sync Hipstamatic back on my phone through iTunes (make sure its checked in the Applications tab). I was then able to purchase the packs.

Hope this helps. Great app, absolutely worth every penny!

Wow, this looks great, but I don’t have an iPhone. When is Hipstamatic coming out for Android, Windows Mobile, etc?

The Hipstamatic is currently exclusive to iPhone. If and when we decide to port it to other mobile operating systems we’ll be sure to let you know, however there are no current conversions in the works.

I purchased the BlacKeys B+W Film, but the date stamp on my prints isn’t right. I've tried changing my iPhone settings but nothing seems to fix it. Help!

The date stamp on the BlacKeys film is, in fact, accurate — minus about 30 years. Since the film we’re emulating originates from around that time, we thought it would make more sense to retro-date the stamp on the prints.

I recently re-installed / accidentally deleted / somehow don’t have the HipstaPak purchases in my Hipstamatic that I used to. How do I get them back? I don’t want to pay twice!

No worries — there are a number of ways to get your HipstaPaks (or even your Hipstamatic) back if you've lost or deleted them.

Firstly, the App Store is smart enough to keep track of all the purchases you’ve ever made. So even if you do try to buy the Hipstamatic or a HipstaPak that you already have purchased, Apple will alert you and you can download the item again for free (as long as you are using the same iTunes Account that you purchased it with).

Secondly, there is a button built-in to the HipstaMart (tap on the shopping cart icon from the camera front) called "Restore Purchases." Just tap on this and all your HipstaPak purchases will be restored free of charge.

I love the way my Hipstamatic prints look! But I want to process images in my Photo Library with similar effects. Why can’t I do this?

This is a great question, and the reason for this limitation has to do with what our goals and aspirations were when we set out to build this app. Hipstamatic is a camera app, and it seeks to recreate the experience of using an old analog camera as accurately as possible. Some of the greatest qualities of these old cameras was their unpredictability and quirkiness, and we wanted to bring that to the iPhone. Post-processing images takes away from this magic, so for now it’s not an option for Hipstamatic.

However, we can say that we’re working on a brand new app that aims to be just as amazing and unique as the Hipstamatic but works solely with images from your Photo Library (and is being built for iPod Touch, iPhone, and iPad). We can’t say anything more just yet, but keep posted on our Facebook and Twitter pages for more news in the coming weeks.

Other technical issues and bugs: Periodically we post tech notes on our Facebook page if new bugs come up that effect a large number of our users.